What does "lost" mean for a swap, and why does it happen?

Category Swap Features | Number of views 130

A 'lost swap' is a term we use to identify swaps that need more attention, possibly due to unforeseen complexities. This designation isn't meant to cast doubt on any member's reliability or performance. We understand that not all lost swaps may be resolved, reflecting the sometimes unpredictable nature of swapping. Understanding this requires considering several aspects:

1. Complexity of lost swaps:
   It’s often challenging to confirm if a swap is genuinely lost, especially without tracking information. Therefore, lost swaps are a complex issue and may not always accurately reflect the situation.
2. Why swaps are marked as lost:
   This generally occurs when an item you’ve sent hasn’t been acknowledged as received by the recipient, even after reminders. Either you or the system can mark the swap as "lost" for organizational purposes.
3. It’s not always a fault:
   A lost swap doesn’t necessarily mean someone made a mistake. It can be due to postal delays, mail errors, or delayed updates by the recipient, which are more frequent in long-distance swaps.
4. Options for lost swaps:
   If you suspect the item didn’t reach its destination, you can resend it. Moreover, if the item is eventually received, the recipient can update the status, resolving the lost swap count.
5. Additional step for tracked swaps:
   If you have a swap with tracking that’s been labeled as lost but has been delivered, you can provide the tracking information to Snail Mail Friends. We will then review the information and, if appropriate, remove the lost swap count from your profile.

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