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Frequently Asked Questions
Snail Mail is a term used to describe the process of sending communications through the postal service. This phrasing was created after the invention of computers and the subsequent internet, at which point mailing envelopes was much slower than simply hopping online and shooting someone an email.
Snail Mail Friends targets creative Snail Mail and not solely penpalling. If you are looking for a pen pal, you can visit several large pen pal websites.
Anyone over the age of 18 years with a valid email address and shipping address can make an account on Snail Mail Friends.
First, you complete your profile in your account (Dashboard). Adding your art to your gallery is also a good idea. This way, Snail Mail Friends members can see your style. Once your profile is complete, you can start connecting to people through events or personal swaps. It's easy to join an event or request a personal swap with a member by clicking "request personal swaps".
The rating system for Snail Mail Friends swaps is designed to rate the swap itself, not the person. The goal is to determine whether the swap meets the requirements outlined in the swap details. It's always a good idea to read the other member's profile; this will give you a better understanding of their skill and experience level (beginner, intermediate or advanced). After the swap, you can rate it based on its compliance with the requirements.
Please note that ratings from non-members via Swap Trackr+ are for personal reference only and don't impact the overall rating.
Simply click the blue "Send friend request" button on the member's profile page. A friend request will be sent, and when the friend request is accepted, you can see your friend's updates and when they upload new art.
Swap Trackr+ is a unique and exclusive feature on Snail Mail Friends for Platinum members. This unique feature lets Platinum members track all their external swaps. Of course, all Snail Mail Friends swaps will automatically be registered, and external swaps must be entered manually. It's the best way to keep your Snail Mail adventures organized.
Depending on your membership plan, you have a certain number of postcards that you can swap. Postcards are quick and easy Snail Mail swaps and have a separate Snail Mail count.
When a postcard swap event is set up, you will send it to and receive it from the same person. When a random swap event is set up, you send it to and receive it from a different member. It doesn't matter if it's store bought or that it is crafted by yourself.
You voluntarily send swaps to members who have not received their swap from their assigned swap partner in an event.
A resend request will first be sent to the original swap partner if a swap is marked as lost. If the person declines the swap, a resend request will be made to the event creator. If the creator also declines it or if the creator has indicated not to be an Angel for the event, we will look for other Angels.
If you get a request to Angel, you still have the option to decline the swap. So you're totally in control, and you can cancel at any time.
You can choose what kind of notifications you would like to receive. You can choose whether you want to receive the notification by email or a browser notification.
Please note, you cannot disable some email notifications.
Platinum members can activate the SMS option in their dashboard. This feature enables you to receive a notification when you receive a new swap request. Also, when a recipient of one of your Snail Mails enters the Tracking ID, Snail Mail Friends will notify you that your swap has arrived.
Everyone can join a swap, whether you're a beginner, intermediate or advanced. There is no option to target a creative level. Nothing is more annoying than not being able to join a swap because of levels!
We all started somewhere on the curve, and whether you are a beginner or an advanced Snail Mailer, we are all in it to create!
Yes, you can.
If you want to feature a story/tutorial on the Snail Mail Friends Blog, you can email us at email@example.com.
You can always share your story on the forum or in a shortened form on your profile when Snail Mail Friends does not select your item for the blog.
We strive to answer your e-mail within 2 working days.
Note on active and finished swaps:
A commonly asked question is how to find feedback on swaps. Let's say you're interested in checking feedback on a swap you've received. There are two possibilities. If you've already organized your swaps by archiving them, which is often the case for those keeping their lists clean, you'll need to access your archived incoming swaps.
Let's say the swap is recent and hasn't been archived yet. To find it, navigate to [Swap Tracker] > [Incoming swaps] > [All incoming swaps]. Once there, locate your swap and open it. On mobile devices, you may need to scroll down to see the 'Feedback given' located at the bottom right. This process is the same for outgoing swaps.
Inside [Swap Trackr+], you'll have the option to [Create external swap]. Choose one of the following options based on your preference:
If you can't find the swap you're looking for, it may have been moved to your archive. In that case, follow these additional steps:
Joining or creating a Unity Hub is your gateway to forming new connections and uncovering a vibrant community within Snail Mail Friends. Discover all the available Unity Hubs and find the perfect group for you today!